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Jacob

Do you need help?

In the care of Child Safety from 9 months old, Jacob took some time to develop trust when he first arrived at Brisbane Youth Service aged 18. 10 months on, he has become a role model to fellow residents and wants “to give back to other young people what I have received at Phoenix House – HOPE!”

When I first arrived at Phoenix House 10 months ago, after transitioning out of the care of child Safety, I was timid and extremely withdrawn, and found it difficult to make eye contact with other people. I had been in the care of Child Safety from 9 months old until recently, where I experienced significant trauma during my foster placement.

After foster care, from ages 14 to 18 years, I was put into therapeutic residentials, where life was tough. When I eventually arrived at Phoenix House, I was using drugs daily, primarily because of long-term insomnia. After years of neglect, abuse and instability with people coming and going from my life, I found it difficult to believe that good things could happen to me.

Staff worked hard to earn my trust and, after a month or so, I started making eye contact. I began to open up and trust not only the staff, but also the other residents in the house. I mentioned that I was keen to investigate my Aboriginal heritage, and the House Manager immediately completed a referral for Gallang Place, a counselling service for Aboriginal young people, to build my support network through connection with Aboriginal peoples. This has helped me to discover who I am, and where I want to go.

BYS referred me onto supports that have improved my issues with sleep considerably, including a sleep therapy clinic at the Princess Alexandra Hospital, consultation with a doctor who prescribed medication and counselling through Gallang place.

The staff/youth workers that I had met in my past were not always positive, however, since coming to Phoenix House, I have been inspired by the staff and BYS as an organisation, due to the unconditional respect and value they have given me.

I am drug-free, have found my confidence, and can finally imagine a positive and successful future. I commenced a Cert III in Community Services as a pathway to university, where I want to study to become a Youth Worker.

“I am drug-free, have found my confidence, and can finally imagine a positive and successful future. I commenced a Cert III in Community Services as a pathway to university, where I want to study to become a Youth Worker. ”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Owners and Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
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  • About Us
    • Our People
    • Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunities
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Make a Donation
    • Partner with Us
    • Fundraising
    • Daggy Jumper Day
    • Youth Homelessness Matters Day – 19 April
  • News
    • All news
    • Research and Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ’s
    • Complaints and Compliments
  • Donate
  • Call Us