Our Vision

New futures for young people.

Our Purpose

To enable young people and young families to overcome life challenges and thrive in the community.

Our Values

Respect - Optimism - Accountability - Resilience

Leadership Advocate with and for young people to enable new futures.
Quality Provide services that enhance the safety, health and wellbeing of young people and their children.
Partnering Enhance outcomes for young people and improve financial resilience.
People Build a capable, engaged, and effective workforce.
Sustainability Meet current and emerging needs of young people.


Our Story

Brisbane Youth Service (BYS) was formally constituted in 1976 and commenced operation in February 1977 as a youth service, providing assistance to young people experiencing homelessness or at risk of becoming homeless.

In 2011 Othila’s young women’s housing and support service was merged into Brisbane Youth Service. These services are now provided through the BYS Young Women and Young Families team.

In November 2015, Brisbane Youth Service amalgamated with Youth Emergency Services and Carina Youth Agency. This enabled BYS to significantly expand the range of housing options available to young people and young families.


Today, BYS is a multidisciplinary, medium sized incorporated association providing holistic community services to vulnerable young people (aged 12 – 25) and their children in Brisbane.

As one organisation, we are stronger together, with new opportunities, more resources and better outcomes for young people. To find out more about the programs we provide, click here.

Acknowledgment of Country

Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera as the traditional owners and custodians of the lands where BYS operates. We pay respect to their Elders, past, present and emerging, lores, customs and creation spirits. BYS acknowledges and celebrates the  important role Aboriginal and Torres Strait Islander people play within BYS and the community.

Board Members

BYS is governed by a Board of community members who volunteer their time, and provide strategic direction and guidance to ensure BYS delivers high quality services to young people.

  • Dr Nikola Stepanov


    Dr Nikola Stepanov has dedicated much of her career in service to the public sector and community and has a background in professional ethics and governance, research, mediation, dispute resolution and board governance. She has particular expertise in resolving complex and contentious ethical issues and conflicts. Nikola holds five degrees including a Juris Doctor (JD), and a Doctor of Philosophy (PhD, Melbourne) which explored the boundaries to parental consent to non-therapeutic interventions involving children. She is also a Fellow member of the Governance Institute of Australia, an accredited mediator under the National Mediator Accreditation System, and an accredited Family Dispute Resolution Practitioner under the Federal Attorney General’s Department.

    In her ‘day job’ she is the Queensland Integrity Commissioner.

    Read more
  • Anna Spencer

    Vice President

    Anna is a Field Education Coordinator - School of Social Sciences at USC Sunshine Coast. She has over 30 years’ experience in working in the human services sector across of State Government, Local Government and the not for profit sectors and private consulting. The roles have ranged from front line practice to management and now teaching.

    Read more
  • Shelley Sorrenson


    Shelley is Head of Legal and Company Secretary at LGIAsuper and specialises in Banking and Financial Services, Superannuation and Corporate Governance. She holds tertiary qualifications in law, justice, fitness and not-for-profit leadership and holds memberships with the Australian Institute of Company Directors and the Queensland Law Society.

    Read more
  • Kelly Moore


    Kelly is an experienced CFO with broad industry experience. Some areas of specialisation include leadership, strategy, continuous improvement, process optimisation and integration and change management.

    Read more
  • Ben Paris

    Board Member

    Ben is a Registered Debt Agreement Administrator at DCS Group Aust and has over 12 years of experience in personal insolvency. He has tertiary degrees in Accounting, Business and Health Science and currently serves on the board of the Personal Insolvency Professionals Association. His areas of interest are financial literacy, family business, entrepreneurship and marketing.

    Read more
  • Michelle Wade

    Board Member

    Michelle is a strategic marketing and communications specialist, with 20 years’ experience working in the health, government, education and employment sectors. Michelle is the founder of Wade Marketing and has held senior executive positions with government health and not-for-profit organisations. She brings specialist knowledge in marketing, brand and communications strategy, multichannel marketing campaigns, multichannel service delivery and customer engagement strategy.

    Read more
  • Mark Wheatley

    Board Member

    Mark has extensive experience in law enforcement in Australia and internationally, and was admitted as a Barrister in the Supreme Court in Queensland in 2003.  Mark separated from the Queensland Police Service (QPS) in 2013, at the rank of Inspector, to work as an advisor to Police in Abu Dhabi, United Arab Emirates.

    Read more
  • Jake Arden

    Board Member

    Jake has a background in retail and private banking and is currently an Associate Private Banker for Westpac. Jake’s specialisations include financial services, strategy and leadership.

    Read more

BYS Patron - Steve Renouf

BYS Patron

BYS Management

Brisbane Youth Service (BYS) is led by a strong management team made up of experienced professionals passionate about the work they do and committed to creating new futures for young people. The Management Team is responsible for implementing the strategic priorities set by the Board and managing the day-to-day operations of the organisation.

  • Annemaree Callander – Chief Executive Officer
  • Jordan McCarthy – Corporate Services Director
  • Di Mahoney – Service Delivery Director
  • Natasha Livings – Housing Services Senior Manager
  • Georgianna Manthey – Housing and Tenancy Support Manager
  • Deb Blakeney – Partnerships and Business Development Manager
  • Louise Baker – Young Women and Young Families Manager
  • Ricco Schadwill – Hub Intake and Intervention Manager
  • Simone Bursey – Health Services Manager
  • Rhianon Vichta – Research and Evaluation Manager
  • Simone Gott – Quality and Practice Development Manager

Diversity and Inclusion

Brisbane Youth Service’s (BYS) Vision is “New futures for young people”.  BYS has been operating in Brisbane for more than 40 years and is committed to ensuring our values of Respect, Optimism, Accountability and Resilience are reflected in the way we engage with staff, young people and the broader community. BYS recognises our First People’s as custodians of the land, coast and waterways, and aims to ensure our services contribute to building reconciliation and Closing the Gap.


BYS employs and supports individuals that are unique. We welcome people from all cultures, religions, ages, genders, sexual orientations, abilities, and socio-economic backgrounds. We value and celebrate diversity.


BYS believes all young people have a right to access quality services and support and we actively advocate for systemic and attitudinal change.  We are committed to ensuring the most vulnerable young people and young families in our community feel safe and can participate in the community with dignity.  BYS welcomes people from diverse backgrounds to join us in our work as employees, Board members, donors, corporate partners and community supporters.


At BYS, everyone matters and everyone belongs.