June 2025 Service Update >

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Xander

Do you need help?

Xander was erratic and struggled with self-worth before engaging with a range of supporters across Brisbane Youth Service.

It was during COVID that my family counsellor linked me into BYS as they thought it would be good for me. They were worried about my relationships and my education.

I originally met with Craig from the Youth Support Program at school. Craig helped me get identification, apply for Centrelink and get into a university course when school finished. The workers taught me mindfulness, to look at things from a different perspective.

They were also like mini counsellors; giving me guidance, someone to talk to in tough times. The appointments provided a break between the week. Sometimes I could be having a bad time and I looked forward to catching up with my workers.

Craig introduced me to Denise from the Health Team. Denise educated me about different substances and their dangers so I could make safe decisions and help others when they needed it. Denise also showed me that I can use sensory things to calm myself down. I was also taught about ‘Hyper’ and ‘Hypo’ arousal, I learnt lots of things.

I also engaged with the Counselling service which helped me feel calm and understand situations, view things in a positive way. Denise and Craig also introduced me to the Adventure Therapy Program which included lots of different challenging activities where the workers helped me to overcome my fears.

It grounded me, I felt more happier every week because it was like another family. I also joined Jill’s Social Groups. I especially loved the music program because music is my passion. I felt like I was getting positive feedback and regularly looked forward to catching up with everyone.

Life is a lot easier to go through now. I feel happier with myself and the things around me. I am about to start work, I attend Uni each week, and make good decisions. I have a different perspective of situations and understand my emotions better.

Shout out to the Adventure Therapy and Music Group, you know who you are.

“BYS is the best. Adventure therapy was a cool quest. My emotions were expressed. Now I am hardly stressed! ”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.