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Simon

Do you need help?

I came to Brisbane Youth Service in January 2016 and I was looking for a fresh start with a new service that I thought could help me.

I’m a transgendered male, and I have been involved with the mental health and hospital sector since I was really young. I’ve been hospitalised over 40 times. I can’t really say it was very helpful at all.

When I came to BYS, I met the youth worker who was rostered on for that day, and I thought she was friendly and helpful. She told me about the Day-to-Day Living program, and also about the psychologists on site. I signed up for both.

I got a case manager, and frequent appointments with the on-site psychologist, and at a pace that I was happy with. I also got to see the nurse and the doctor in the clinic. I got help with housing, and the guys at BYS spoke up for me with the hospital. It was all for free. For me, I felt heard. I felt like my issues were important and they took me seriously. They looked past my diagnosis and looked at me as a person. I got to be involved in every decision about my life. They treated me as an equal. Would I tell others to come here? You bet.

“When I came to BYS, I met the youth worker who was rostered on for that day, and I thought she was friendly and helpful.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 July 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️July walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.