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Shannon

Do you need help?

Shannon’s experience has inspired her to help future generations of young people know they are not alone and to encourage them  to seek support.

I am an Aboriginal, Wakka Wakka woman. Born and raised in Inala, I first left home at 18. I spent the next two and half years in and out of prison and was released in November 2019. I have now been out for nearly two years and live on the Northside in my own unit that Ella from Brisbane Youth Service helped me get.

I work with BYS for appointments, counselling, support and pretty much anything I need. BYS help me get around Brisbane to go to important appointments.

I’m clean now. I was an addict for seven years, but I’ve been clean for three months now. I engage with my job agency because I want to work and study Mental Health Peer Support at College. I suffer mental health disabilities and take medication regularly.

I want to help the younger generations to get the support that is out there and know they are not alone. I don’t ant them to go down the same path as me because it is a hike to get out.

 

“Drugs are not always the only option. There is support out there. ”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 July 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️July walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.