June 2025 Service Update >

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Rachel

Do you need help?

Rachel has found her voice. After years of homelessness and hardship, learning to speak for herself is something she takes pride in.

She’s always written poems and prose, but now Rachel is able to tell her own story.

‘I’ve never been able to speak up before. I’d always hide and not really stand up for myself. People would push me around and I’d stay silent but now I don’t let that happen. I tell people, ‘that’s wrong…stop’! I learned from the workers at BYS that it’s okay to stand up for yourself; it’s okay to tell people, ‘no’.

Now I can actually have a conversation with people. Back then, it was hard to get a word out of me. I was too scared to speak. I was too troubled to even make time for friendliness.

[BYS gave me] a lot of encouragement and support…telling me that I can do this, pushing me to do it, but knowing my limits as well.

Since being connected with BYS I’ve had so much support and encouragement. I’ve been able to get on my feet. I’ve been helped with budgeting and even being driven places. When I became homeless they were supportive the entire time.

They helped me straight away…they found me a place called Nundah House where I stayed for almost a year. Then I transitioned to here. They said, ‘You’re not going to end up on the street’.

I started writing poetry when I was younger, around 10 or 11, mostly because it helped me get through what I was dealing with… it was therapeutic … it’s something that I needed …

When BYS told me the first time, ‘it’s going to be okay’, I laughed. I just said, ‘no it’s not’, but now I believe them, because it’s actually happened.’

 

We should live life as strong and not really have to fear

questioning and being curious

wondering what’s the deal

not being harsh or a hater

knowing how to feel

knowing the kindness each heart brings

and what they hold inside

having our feelings and emotions

not being afraid or having to hide

– Rachel

“Since being connected with BYS I’ve had so much support and encouragement. I’ve been able to get on my feet. I’ve been helped with budgeting and even being driven places. When I became homeless they were supportive the entire time.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.