June 2025 Service Update >

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Lucy

Do you need help?

Sleeping rough and using alcohol to cope with life, Lucy’s world looked grey before a doctor’s referral to BYS began a journey of self-discovery and transformation.

I was homeless off and on for the course of 3 years. In the beginning, I couch surfed, staying at mates’ places and the homes of kind strangers I would encounter. But unfortunately, that could only last so long. I eventually turned to anyone that would offer shelter for a night just to find a sense of security, for a home was always a safe place in my eyes. This new system would not last and within months I ended up on the streets. Terrified, depleted emotionally, physically, and mentally and beyond exhausted I turned to alcohol as a vice to make my world a little less grey.

BYS came to my aid in early 2014. A doctor I was seeing discovered I was homeless and offered a referral to get assistance with my situation. Not knowing there was support like this was out there I jumped at the first opportunity. At the time I was too independent for my own good, as receiving help and support wasn’t part of my nature. So, encountering this service would prove to be more difficult than expected. But through the kindness and gentle push of BYS workers I was propelled onto a path of self-discovery and transformation.

BYS helped with many problems I faced over the years, pushing me out of my comfort zone and into a new way of life that will benefit me for years to come. They provided me with housing and a safe place to call home, a friendly face to talk to in troubling times, alcohol and drugs support that helped me to become sober and transform my relationships with substances, and counselling that led me on the path of self-healing and allowed wide opportunity for self-growth.

I am now 25 years old and while I still have a long way to go on this journey of self-healing, I am beyond grateful for the foundation BYS has helped me build. They have helped me reclaim my power and give me drive and purpose to live a fulfilling and abundant life.

“I eventually turned to anyone that would offer shelter for a night just to find a sense of security, for a home was always a safe place in my eyes. This new system would not last and within months I ended up on the streets. Terrified. depleted emotionally, physically, and mentally and beyond exhausted I turned to alcohol as a vice to make my world a little less grey.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.