May 2025 Service Update >

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Juliette

Do you need help?

I was kicked out of home and I was homeless for a good four months. I had no money and no food.

Through the suggestion of one of my family members I was able to join the Windsor House Program with Brisbane Youth Service. During my time there they helped me get back on my feet through their support with Centrelink, schooling, fitness, further advancement in education and most importantly a roof over my head. I’m really thankful that I got the opportunity to go to Windsor House and have since moved on to the Sandgate House program where I look forward to continuing down a better path. BYS can change lives.

“BYS can change lives.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ’s
    • Complaints and Compliments
  • Donate
  • Call Us
📢 May 2025 service update

There continues to be very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

If you need support, we offer a walk-in service in the afternoons. We know it’s hard to get through on our phone lines and we are working on solutions to improve this.

🚶‍➡️May walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

The Youth Support Centre is closed for the Labour Day holiday on 5 May and for staff training on Wednesday 14 May.

Appointments only during other opening hours

Our Intake and Brief Intervention team work very hard to support young people with immediate and emergency housing however options are extremely limited due to available emergency accommodation.

Unfortunately, presenting or being directed to our service does not guarantee a place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll talk through your options, which may include housing if available. We may also provide food, transport, referrals, and other help that fits your needs.

📋 Working together to find solutions

We’re working with other organisations to better coordinate support in Brisbane and South-East Queensland. Adding your name to the Brisbane Zero By-Name List helps make your situation visible and keeps you a priority for housing. A youth worker can help you do this when you visit.