June 2025 Service Update >

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Gypsy

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“Check out my new kicks!” Gypsy has a thing for shoes. A Queenslander “through and through”, she loves being near the water, “really wants a dog” and is a Virgo, a quality she describes as “the superior star sign”.

The 18-year-old is now bright eyed, bubbly and up for a chat, but until recently, struggling with depression, anxiety and unable to see a future, Gypsy lived on the streets.

“I couched surfed for about 10 months and then ended up on the streets. I had a bad drinking problem… I eventually ran out of places to stay and literally had nowhere to go,” Gypsy said.

“I never got much sleep on the streets because it was terrifying… at night I would cry because I was just so scared.”

Gypsy was eventually connected with BYS’s Hub Intake and Intervention team, and after being supported with housing and a youth worker, she is now working towards her independence.

“BYS made me feel and believe that there is a future for me I just have to work hard at it,” she said.

“Every single employee I’ve met at BYS are genuine about what they do… If homelessness has taught me one thing, it is seeing the worst and the absolute best in people… you learn a lot. BYS has been an absolute saviour, they are so good to me.

“The biggest change in me since I was connected with BYS is… happiness. I feel mentally and physically healthier, and everything has changed so much. It’s put so much hope in my life.

“I now have a future but when I was on the streets? No. I thought ‘this is going to be me for the rest of my life’.”

Gypsy is making plans to eventually return to university and to find a job. “I think I would have a good life as a social worker,” she said.

“I feel like you would get a lot of fulfilment working with people, so I would love to do that. I would love to finish uni, get my own place, have a nice career, that would be pretty dope… and a dog; I really want a dog.”

“I now have a future but when I was on the streets? No. I thought ‘this is going to be me for the rest of my life’.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.