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Amy*

Do you need help?

Growing up wasn’t easy. I went through things no child should ever have to go through, and it left me with trauma I’ll carry forever.

I’m a Ngarrindjeri woman. I was abused by my uncle till I was 10, whenever my parents went away. My mum had a lot of health issues and my dad was using drugs. He hid it well, but as a kid, you notice things. He got clean when we moved to Queensland when I was 12, but the damage was already done.

I struggled a lot at school. I got straight As, but I didn’t have many friends. I used to talk to the guidance officer about a lot of things that had happened. I had attempted to take my own life before, all that stuff. So I was already known to the system. But I didn’t even know about it.

One day I got pulled into my guidance officer’s room at school, and there were two government workers there with a clipboard. Even though my parents were in a good place then, they gave me two choices: they could find me somewhere else to stay, or I could go home, but if I did, there was a chance my younger siblings and I would get split up, and we wouldn’t have a choice.

They were just babies then, but so was I. Looking back, I know it should have gone down differently, but I didn’t know any better. All I knew was I had to protect my family. I thought, “Well I’m 14, I can look after myself, I’ve done it my whole life.” So I didn’t listen to them. I didn’t trust them or the system. But I trusted myself.

That’s when I became homeless.

I hopped around – couch surfing from house to house – until I had nowhere left. I was staying on my own, in all these random places. A lot of them were unsafe, like cheap motels costing $100 a week that were full of drugs and violence. This went on for about two years. But I still went to school every day. Eventually, my guidance officer caught on that something was off and referred me to my first youth house. Later, when things with my boyfriend fell apart, I connected with Brisbane Youth Service (BYS).

Moving into Phoenix House at 16 was a turning point. It gave me stability and friendships. After that, I was in another youth house, then in a bad, violent relationship that pushed me to Tasmania before I came back. That’s when I got pregnant, and eight months along, I graduated high school.

After my daughter was born, her dad and I tried, but we didn’t love each other. His mental health struggles made it unsafe, so I fought to be placed in a mother and baby mental health unit on the Gold Coast. That’s where I was diagnosed with Complex PTSD. I struggled to regulate my emotions, but I worked hard to manage them better.

Later, I had my second child with someone else, but it turned toxic fast. I wasn’t even allowed to do simple things alone. That’s when BYS came back into my life. Through their Young Women and Young Families programs, I connected with other mums, learnt about healthy relationships, and made friendships I still have. They just get it – how it’s hard to make friends with people who don’t understand what you’ve been through and what’s going through your head.

The social workers there made a huge difference too. We can be really annoying, we need a lot of attention sometimes, but I think a lot of us never got that before. Having someone like my key worker who actually sat down and listened changed everything.

With support and my own self-advocacy, I got stable housing through the Department of Housing, but it didn’t work out. I ended up back in emergency accommodation before finally securing another home. This time, I fought hard for my oldest daughter’s safety. She has special needs – amazing motor skills that allow her to somehow climb six-foot fences at daycare, but literally no sense of danger.

So, I pushed hard for housing with a fully fenced backyard to keep her safe. And I didn’t just say it. I sent every medical document I could get my hands on and followed up every day until they gave us what we needed. That stability has made a massive difference for my girls.

My four-year-old loves that our house backs onto the leagues club because she’s obsessed with football. She’ll hear the crowd on game days and say, “Mum, can we go on a walk?” Then just sit there, watching her team play.

My youngest, who’s two, already has full-on adult conversations. The other day, she goes, “Oh Mummy, it’s a really rainy day today, isn’t it?”

They are really doing great and I’m the best I’ve ever been. I still live with the impact of my trauma, but I’ve worked hard to manage it. I want to be a youth worker because I’ve lived it. I want to pass my knowledge on to young people who need support.

My message to them would be: you have to fight for yourself. You have to speak up. And although you can’t trust everyone, having a strong, safe relationship with your youth worker is so important – they can help you navigate systems you don’t understand.

And if you’re in an abusive situation, I can’t tell you to leave because there was a point in time when I couldn’t. But when you’re ready, go and don’t look back. You don’t want to be your kids’ trauma.

With the right support, like I had at BYS, you can create the life you want.

*Young person’s name and image has been changed to protect their identity.

“Looking back, I know it should have gone down differently, but I didn't know any better. All I knew was I had to protect my family.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

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  • About Us
    • Our People
    • Quality, Research & Innovation
    • Youth Engagement
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
Incorrect

We’re nearly 50!

Since 1977, Brisbane Youth Service has walked alongside young people facing disadvantage and homelessness. Almost five decades on, our mission remains: helping Brisbane’s young people shape new futures. As we approach our golden jubilee in 2027, we invite you to join us in celebrating the achievements and resilience of young people, listening to their voices, and driving lasting change, together.

Youth workers campaigning for safe housing in the Valley in the early days of BYS

Correct!

We’re nearly 50!

Since 1977, Brisbane Youth Service has walked alongside young people facing disadvantage and homelessness. Almost five decades on, our mission remains: helping Brisbane’s young people shape new futures. As we approach our golden jubilee in 2027, we invite you to join us in celebrating the achievements and resilience of young people, listening to their voices, and driving lasting change, together.

Youth workers campaigning for safe housing in the Valley in the early days of BYS

📢 Service update

There remains a very high demand for support for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

We may not be able to answer your call immediately, but if you leave a message with your name, age, and the reason for calling, we’ll return your call as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️Current walk-in hours

📅 Monday – Friday
⏰ 1 – 4 pm

Unfortunately, presenting to our service does not guarantee a place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.

🎄Holiday closures

While support for young people in our housing services will continue as normal throughout the holidays, the BYS Youth Support Centre will operate on the following hours:

– Thursday 25 December closed for Christmas Day

– Friday 26 December closed for Boxing Day

– Monday 29 December open 1-4pm for emergency relief

– Tuesday 30 December open 1-4pm for emergency relief

– Wednesday 31 December open 1-4pm for emergency relief

– Thursday 1 January closed for New Year’s Day

We’ll resume our regular hours from Friday 2 January.