The most common form of homelessness for young people is couch surfing and many young couch surfers experience poor mental health. BYS’s Couch Surfing Hotline provides support for young couch surfers, concerned family members and carers, and people providing temporary or ‘couch’ accommodation to young people.

What is Couch Surfing?

Couch surfing is when you are staying somewhere temporarily because you have no safe, stable place to live.

Couch Surfing Hotline provides:

  • Information
  • Advice
  • Advocacy
  • Referral
  • Crisis support
  • Face to face support

Who can access support?

  • Young people aged 12 to 25 years who are couch surfing.
  • Concerned parents and family of a young person who is couch surfing
  • People providing ‘couch’ or temporary accommodation’ to a young person

Hotline hours:

Monday, Tuesday, Thursday and Friday: 10am – 2pm.
Wednesday: 1:00pm – 4:00pm

Referrals: Anyone can self-refer. Other agency referrals can be made over the phone–
please make note of service hours.

Cost: Support through the project is free and standard call charges apply to incoming calls to
the hotline.


Phone or text: 0402 526 965


Join the conversation: #HiddenHomelessness and #ACouchIsNotAHome.

The evaluated trial of the Couch Surfing Hotline was funded by the Queensland Mental Health Commission.

For more information contact Brisbane Youth Service on (07) 3620 2400