We’d like to hear from you
We welcome any type of feedback about our services, our employees, our programs and our organisation. Feedback is important to us, so we can reflect on and improve our services, programs and relationships.
You can complete the form online (below) or download a form here.
BYS is committed to respecting your privacy and protecting your rights. Your information and the information you provide, remains confidential and it is your right to submit this information anonymously. If you are providing us with your contact details, please refer to our privacy policy.
We also respect your right to make a complaint to an external agency
| Type of Complaint | Organisation | Contact details |
|---|---|---|
General services |
Queensland Ombudsman |
|
Discrimination and human rights |
Queensland Human Rights Commission |
Ph: 1300 130 670 Web: qhrc.qld.gov.au Email: info@qhrc.qld.gov.au |
Health services |
Office of the Health Ombudsman |
Ph: 133 646 Web: oho.qld.gov.au Email: info@oho.qld.gov.au |
BYS programs funded by the Department of Housing and Public Works |
Department of Housing and Public Works |
In person: Visit nearest Housing Services Centre Ph: 13 74 68 Web: housing.qld.gov.au/contact/complaints-compliments Online form: qld.gov.au/contact-us |
BYS programs funded by Department of Families, Seniors, Disability Services and Child Safety |
Department of Families, Seniors, Disability Services and Child Safety |
Ph: 1800 080 464 (free call) |
Privacy |
Office of the Australian Information Commissioner |
Web: oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us |
Complaints regarding decisions made by the National Disability Insurance Agency (NDIA) |
NDIA |
Ph: 1800 800 110 Web: ndis.gov.au/contact/feedback-and-complaints Email: feedback@ndis.gov.au |
Complaints regarding National Disability Insurance Services (NDIS) |
NDIS Quality and Safeguards Commission |
Ph: 1800 035 544 or TTY 133 677 |
| Information | ||
|---|---|---|
|
Type of Complaint
General services |
Organisation
Queensland Ombudsman |
Contact details
|
|
Type of Complaint
Discrimination and human rights |
Organisation
Queensland Human Rights Commission |
Contact details
Ph: 1300 130 670 Web: qhrc.qld.gov.au Email: info@qhrc.qld.gov.au |
|
Type of Complaint
Health services |
Organisation
Office of the Health Ombudsman |
Contact details
Ph: 133 646 Web: oho.qld.gov.au Email: info@oho.qld.gov.au |
|
Type of Complaint
BYS programs funded by the Department of Housing and Public Works |
Organisation
Department of Housing and Public Works |
Contact details
In person: Visit nearest Housing Services Centre Ph: 13 74 68 Web: housing.qld.gov.au/contact/complaints-compliments Online form: qld.gov.au/contact-us |
|
Type of Complaint
BYS programs funded by Department of Families, Seniors, Disability Services and Child Safety |
Organisation
Department of Families, Seniors, Disability Services and Child Safety |
Contact details
Ph: 1800 080 464 (free call) |
|
Type of Complaint
Privacy |
Organisation
Office of the Australian Information Commissioner |
Contact details
Web: oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us |
|
Type of Complaint
Complaints regarding decisions made by the National Disability Insurance Agency (NDIA) |
Organisation
NDIA |
Contact details
Ph: 1800 800 110 Web: ndis.gov.au/contact/feedback-and-complaints Email: feedback@ndis.gov.au |
|
Type of Complaint
Complaints regarding National Disability Insurance Services (NDIS) |
Organisation
NDIS Quality and Safeguards Commission |
Contact details
Ph: 1800 035 544 or TTY 133 677 |
For more information about how we manage complaints, please refer to our Complaint Management Policy Statement below.
Complaint Management Policy Statement
BYS will provide an effective and responsive feedback and complaint management process that is user friendly and protects the right of any person lodging feedback or complaints without fear of retribution or victimisation.
BYS welcomes feedback and complaints in relation to its services and will manage the process as an integral part of the organisation’s compliance and continual improvement framework.
BYS will manage feedback and complaints in a fair and impartial manner and is committed to treating all feedback and complaints as a learning opportunity that can facilitate change.
BYS will consider the rights relevant to the feedback or complaint, with complaints to be managed in accordance with legislated human rights, including but not limited to the Human Rights Act 2019 and the QLD Anti-discrimination Act 1991.
BYS may decline a complaint if it is assessed as frivolous or vexatious; if a complainant is not directly impacted; or if an internal investigation or review is unnecessary or unjustifiable.
Throughout the complaint management process and investigation, confidentiality will be maintained and the privacy of the complainant, and those involved in the process, will be respected to the extent possible. Personal details that are relevant and necessary to the investigation may be shared only with those who are involved in the process.
Employees who are the subject of a complaint will be supported through an investigation process.
Complaints about suspected or alleged criminal behaviour will be reported to the Police for investigation.
BYS will advise relevant government departments and regulatory bodies of complaints involving suspected criminal activity or reportable incidences as a requirement of Service Agreements and / or legislation.