June 2025 Service Update >

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Alanaa

Do you need help?

Imagine yourself at the age of 17. You and your five month old son have fled from an unhealthy relationship, you have no social or family support to help you, and are left with no home. This was the start of my journey.

Although this time was stressful, I was aware that my son needed safety, security and stability. I didn’t lose motivation and was determined to provide him a home. I worked with Brisbane Youth Service’s Centre for Young Families and secured housing.

Like many of the parents working with Centre for Young Families, once I felt stable and secure, I was able to identify other areas of my life that I needed support with such as mental health, socialisation, attachment and parenting skills and education. I engaged in one-on-one case managed support to work through these difficulties. Working one-on-one has given me the support that I never really had. I feel comfortable to freely speak my mind.

My son and I began attending the weekly parenting group. Being part of this group made my situation seem more normal. I got to meet other mums and see other people’s situations. I no longer felt like the black sheep. Through this group, I have been able to get advice around parenting and my son has thoroughly enjoyed getting up to mischief with the other children at group.

I look forward to continuing this journey and planning for my future. I am now in a healthy relationship and my partner and I are expecting a child together in the new year. I would like to spend the next couple of years enjoying being a mum and I now feel empowered to get back into beauty therapy and hairdressing.

“Working one-on-one has given me the support that I never really had. I feel comfortable to freely speak my mind.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.