June 2025 Service Update >

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Aluel

Do you need help?

Nine years ago, Aluel came to Australia from South Sudan with her family. At eighteen, she left home, seeking practical support from BYS to establish an independent life, then things got scary…

‘When I was pregnant, that’s when it hit home. I was crashing. It was so scary. The scariest thing I’ve ever done in my life. I had so many questions… am I going to be homeless with my child? I thought, how do people do this? I didn’t have the support from my family to know what to do when you have a baby.

I don’t know how I would have coped if I wasn’t part of the BYS Families program. They directed me … they made sure I was okay.

Housing was the biggest thing; they helped me … apply for housing … to stay in while I had my baby.

I thought, ‘the baby’s going to break!’, he was so tiny… I didn’t know how to change a nappy … the social worker showed me … I didn’t believe I could do that.

I am a more confident person now … I’m more motivated, more driven. I have a different perspective to a lot of things, like family and just the Circle of Security … me and my social worker did a program, it talks about how a baby needs security and explains what a baby needs … filling that ‘emotional cup’… if I hadn’t done that program … I would have been like, ‘oh, why is he crying?’

A lot happens in this room [at Young Women & Young Families] … all the mothers and social workers sit here, have coffee, and talk about important issues … like childcare, Centrelink, services; we sit here and network – if I’m going through something I’m pretty sure the mum sitting next to me might have gone through it and can give me advice … we bounce good ideas off each other; in the kitchen we have a chef who cooks for us! The kids play around, in the playroom or the playground outside, with a sandpit and a swing … they really, really enjoy it.

I’ve had BYS walking right beside me and holding my hand throughout the whole process.’

“I don’t know how I would have coped if I wasn’t part of the BYS Families program. They directed me ... they made sure I was okay.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.