May 2025 Service Update >

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JB

Do you need help?

Before BYS I was living on friends couches and feeling like a burden on them and their families. I couldn’t return home as my mother was emotionally abusive towards me.

I never felt I had a voice or was listened to. I ran out of friends’ couches to sleep on and I decided I needed more help so I searched the internet and found BYS.

I attended BYS scared, down and pretty depressed. The staff were great. They spoke to me with respect and understood me. I felt like I had a voice for the first time and I was being heard. I felt respected and in a short time they were able to house me at PIF house. This is a transitional independent house which I share with two other young people.

I had very few independent living skills but my housing support worker at BYS was so helpful. I remember calling him every day at the beginning of my tenancy and he always listened and helped me when I needed it the most.

BYS advocated for me, taught me how to research and find my own resources, and even communicated with my house mates when we disagreed with each other. The support BYS provided me to talk with my family again was really useful. I had felt I was not going to be able to see my family again but always felt a big piece of me was missing because of this separation.

I have now completed the original goals I set with my BYS worker and I feel so empowered and accomplished as now I am independent, my life has stability and my mental health is consistent. It’s amazing how powerful my voice is now as I can ask questions and go anywhere, and feel recognised when I visit my family home.

I am now looking into studying real estate as I have been working part time as a receptionist at a real- estate firm. I have support from my family now and my partner’s family. This has been such a journey and I feel a sense of accomplishment.

“It’s amazing how powerful my voice is now as I can ask questions and go anywhere, and feel recognised when I visit my family home.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ’s
    • Complaints and Compliments
  • Donate
  • Call Us
📢 May 2025 service update

There continues to be very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

If you need support, we offer a walk-in service in the afternoons. We know it’s hard to get through on our phone lines and we are working on solutions to improve this.

🚶‍➡️May walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

The Youth Support Centre is closed for the Labour Day holiday on 5 May and for staff training on Wednesday 14 May.

Appointments only during other opening hours

Our Intake and Brief Intervention team work very hard to support young people with immediate and emergency housing however options are extremely limited due to available emergency accommodation.

Unfortunately, presenting or being directed to our service does not guarantee a place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll talk through your options, which may include housing if available. We may also provide food, transport, referrals, and other help that fits your needs.

📋 Working together to find solutions

We’re working with other organisations to better coordinate support in Brisbane and South-East Queensland. Adding your name to the Brisbane Zero By-Name List helps make your situation visible and keeps you a priority for housing. A youth worker can help you do this when you visit.