May 2025 Service Update >

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Mare

Do you need help?

I was going through a tough time with my mental health and I first contacted Headspace and they referred me to BYS to the Recovery and Discovery (RAD) program.

I was living in a youth hostel and I was going through a really depressive time. I was trying to find work and I think that’s part of what was making me depressed as I wasn’t finding anything and I was getting discouraged.

I was dealing with Borderline Personality Disorder and moving to a new city and having to make new friends causes a lot of stress and anxiety. I was with Relationships Australia in South Australia, but they were a bit far away to offer real support. I would talk to my foster Dad and he would offer advice to me and that’s one of the reasons I tried to find help in the first place.

RAD helped me to go to groups and socialise, and get the one-on-one support that I need. That helped to decrease the stress and anxiety. It’s been great for my confidence to get out of the house and get involved in group programs. The social work student with RAD helped me to get funding from Youth Housing and Reintegration Services for my mental health support, she helped me to get secure housing at Falconer House, she was also there as someone to talk to, which really helped.

It’s still a bit hard to try and find a job, I’m applying for jobs all the time. I feel a bit more hopeful and motivated now that I have secure housing. Rent is more affordable, so it has made it easier to buy food and other things I need for myself. I’ve enrolled myself in TAFE for a diploma of graphic design, because I love drawing and anything creative including photography.

I feel lucky to have the opportunity to be included in this program and it’s given me more space to do the things that I love and focus on things easily. It’s quiet, and totally different to the hostel.

“I feel a bit more hopeful and motivated now that I have secure housing. I’ve enrolled myself in TAFE for a diploma of graphic design, because I love drawing and anything creative including photography.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

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© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ’s
    • Complaints and Compliments
  • Donate
  • Call Us
📢 May 2025 service update

There continues to be very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

If you need support, we offer a walk-in service in the afternoons. We know it’s hard to get through on our phone lines and we are working on solutions to improve this.

🚶‍➡️May walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

The Youth Support Centre is closed for the Labour Day holiday on 5 May and for staff training on Wednesday 14 May.

Appointments only during other opening hours

Our Intake and Brief Intervention team work very hard to support young people with immediate and emergency housing however options are extremely limited due to available emergency accommodation.

Unfortunately, presenting or being directed to our service does not guarantee a place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll talk through your options, which may include housing if available. We may also provide food, transport, referrals, and other help that fits your needs.

📋 Working together to find solutions

We’re working with other organisations to better coordinate support in Brisbane and South-East Queensland. Adding your name to the Brisbane Zero By-Name List helps make your situation visible and keeps you a priority for housing. A youth worker can help you do this when you visit.