June 2025 Service Update >

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Tyler

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At the age of 15 Tyler left his family home due to domestic violence and embarked on a difficult journey that eventually led him to Phoenix House.

Since 15 I couched surfed and lived at youth houses between Brisbane and Gold Coast. Even though I had fun during some of these times while couch surfing at mates, I didn’t have a safe and stable place to live.

When I was 17 I had a fight with a mate that led me to sleep rough at a park for a week with only warm clothes and a phone. After this, I reached out to my mum. My step dad picked me up and I couched surfed at their house for a few months. One day my step dad assaulted me which led to a physical fight in public which involved the police.

I ended up reaching out to my dad for the first time in five years. He offered me a place to stay until I got on my feet. I stayed there for about 3 and half months. I decided to leave because it was awkward because I didn’t know him that well.

I ended up phoning the homelessness hotline a few times and ended up getting referred to BYS Phoenix House – moving in this April. The house manager at Phoenix offered me a lift which I found to be awesome. I was shocked that someone would pick me up and help me without even knowing me.

My whole life I have been a very angry person because I have had to fight for my own safety. Since being at Phoenix I have been given a safe environment which has helped with my anger. I have my own space at Phoenix where I can live independently and enjoy my own company.

Phoenix is going to help me get my own place when I am ready to move out. I am hoping to move into an independent house/unit.

“I was shocked that someone would pick me up and help me without even knowing me.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.