COVID-19 UPDATE | SERVICE CHANGES

BYS is taking COVID-19 very seriously. We are continuing to put in place a range of changes to how we support young people and will resume normal services as soon as it is safe to do so. In the meantime, we are focused on the health, safety and wellbeing of young people, staff and the community.

BYS regularly monitors the advice and guidance of the federal and state health authorities regarding COVID-19, and our current and future responses will be shaped by this advice.

Below is important information about how our services are currently operating:

  • BYS is using the COVID-19 screening survey with all young people and visitors to BYS service sites
  • If possible, please call BYS on 3620 2400 before presenting to any BYS service site in person
  • Youth work support is available from the BYS Hub, Monday to Friday, 9-4pm by calling 3620 2400
  • Face-to-face support is available from the BYS Hub Monday to Friday, 1-4pm for appointments or walk-ins
  • The Medical Clinical remains open. The BYS Nurse is available 9 -12 pm Monday to Wednesday and the GP is available 1-4pm Monday to Thursday for appointments or walk ins.
  • Support for young women and young families is being provided by telephone, with limited home based support if needed
  • Support to young tenants is being provided by telephone, with limited home based support if needed
  • Our 24/7 services are all operational.
  • Young people who have a BYS key worker, should contact them directly
  • The counselling service has moved to telephone or video platforms
  • All group activities have been placed on hold for now, until further notice
  • Centrelink and LawRight are no longer offering services at the BYS Hub, however, youth workers can assist young people to access these services

We will continue to monitor and respond to the changing support needs of young people as a result of COVID-19.

For the most up to date health information, please access the Queensland Health website or contact the Coronavirus Health Information Line [operating 24 hours a day, 7 days a week] on 1800 020 080.

  • Housing

    Brisbane Youth Service is a registered Tier 3 housing provider under the National Regulatory System - Community Housing. We assist homeless young people and young families to find and maintain safe, stable accommodation and to develop the skills needed to maintain their own property.

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  • Health services

    The Medical Clinic is situated at the HUB, 42 McLachlan Street, Fortitude Valley. It is a free, confidential service supporting young people with physical and mental health issues.

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  • Emergency relief

    Brisbane Youth Service offers emergency relief services to help young people address immediate basic needs in times of crisis. Emergency relief can act as a safety net for young people experiencing homelessness who have limited means or resources at their disposal.

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  • Advocacy/Support

    It is sometimes difficult for vulnerable young people to understand and negotiate with government and other institutions. Brisbane Youth Service supports young people in a range of ways by advocating for their needs with landlords, the Department of Housing, the Department of Education, Queensland Health, tertiary institutions, and Centrelink. We also support young people who are experiencing legal issues or involved in the justice system.

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  • Support for Young Families

    Many of our young clients are parents and have accompanying children. Our specialised staff provide innovative support and a positive approach to parenting.

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  • Support for Young Women

    The Young Women's team offers young women the opportunity to meet with a team of dedicated women’s workers in a safe women’s space.

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  • Couch Surfing

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    Brisbane Youth Service's Couch Surfing Hotline provides support for young couch surfers, concerned family members and carers, and people providing temporary or 'couch' accommodation to young people.

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    JB's journey to independent living
    Before BYS I was living on friends’ couches and feeling like a burden on them and their families. I couldn’t return home as my mother was emotionally abusive towards me and I never felt I had a voice or was listened to. I ran out of friends’ couches to sleep on and I decided I needed more help so I searched the internet and found BYS...
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Latest publication

"In 2018-19, there was a seven per cent increase in the number of young people assisted by BYS. This is no surprise given the critical lack of safe and affordable housing, unemployment levels and the high number of young people in our community living in poverty."- Annemaree Callander, CEO

Annual Report 2018-2019

The 2018-2019 Annual Report features information about the activities of the past year, the great outcomes young people are achieving, as well as some very inspirational stories. Take a look to learn more about the work BYS is doing with vulnerable young people in Brisbane.

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