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"In 2019-20, BYS provided 39,635 occasions of support to young people (aged 12-25) and their children, a 24% increase from the previous year. This is no surprise given the critical lack of safe and affordable housing, unemployment levels and the high number of young people in our community living in poverty."- Annemaree Callander, CEO

Annual Report 2019-2020

The 2019-2020 Annual Report features information about the activities of the past year, the great outcomes young people are achieving, as well as some very inspirational stories. Take a look to learn more about the work BYS is doing with vulnerable young people in Brisbane.

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BYS is taking COVID-19 very seriously. We are continuing to put a range of strategies in place to ensure our service delivery is COVID-safe.

BYS regularly updates its services to ensure the advice and requirements of the federal and state health authorities are implemented.

Below is important information about how our services are currently operating:

  • Brisbane has now been declared a ‘low’ risk and as a result BYS staff and clients are no longer required to wear face-masks (although please do continue to do so should you feel more comfortable)
  • All visitors to any BYS sites, including the 24/7 residentials, Housing & Tenancy team, Young Women and Young Families, and our Valley Hub will have their temperature checked
  • BYS is using the COVID-19 screening survey with all young people and visitors to BYS service sites
  • BYS has implemented distancing and maximum room capacity requirements in all workspaces, is providing hand sanitizers and has implemented regular cleaning of all touchpoints in offices and vehicles
  • Youth work support is available from the BYS Hub, Monday to Friday, 9-4pm for walk-ins or by calling 3620 2400 to book a face-to-face or virtual appointment. If you already have a BYS worker – call them to access and arrange support
  • The Medical Clinic remains open for face-to-face appointments, walk-ins and telehealth appointments. The BYS Nurse is available 9 -4pm Monday to Thursday and the GP is available 1-4pm Monday, Tuesday and Thursday
  • Support for young women and young families is being provided following COVID-safe work practices including providing telephone support, and face-to-face and home based support as needed
  • Support to young tenants is being provided following COVID-safe work practices including providing telephone support, and face-to-face and home based support as needed
  • Our 24/7 residential programs are all operational and have implemented COVID-safe work practices at all sites
  • Alcohol and drug support is provided following COVID-safe work practices including providing telephone support, and face-to-face and home based support as needed
  • The counselling service is offering telephone or video consultations and will be returning to face-to-face appointments in the coming months
  • Some group activities are being held face-to-face in outdoor areas. Some groups have been placed on hold for now, until further notice
  • Centrelink and LawRight are no longer offering services at the BYS Hub, however, youth workers can assist young people to access these services

We will continue to monitor and respond to the changing support needs of young people as a result of COVID-19.

For the most up to date health information, please access the Queensland Health website or contact the Coronavirus Health Information Line [operating 24 hours a day, 7 days a week] on 1800 020 080.

We hope that you all stay safe and well!

  • Housing

    Brisbane Youth Service is a registered Tier 3 housing provider under the National Regulatory System - Community Housing. We assist homeless young people and young families to find and maintain safe, stable accommodation and to develop the skills needed to maintain their own property.

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  • Health services

    The Medical Clinic is situated at the HUB, 42 McLachlan Street, Fortitude Valley. It is a free, confidential service supporting young people with physical and mental health issues.

    Find out more
  • Emergency relief

    Brisbane Youth Service offers emergency relief services to help young people address immediate basic needs in times of crisis. Emergency relief can act as a safety net for young people experiencing homelessness who have limited means or resources at their disposal.

    Find out more
  • Advocacy/Support

    It is sometimes difficult for vulnerable young people to understand and negotiate with government and other institutions. Brisbane Youth Service supports young people in a range of ways by advocating for their needs with landlords, the Department of Housing, the Department of Education, Queensland Health, tertiary institutions, and Centrelink. We also support young people who are experiencing legal issues or involved in the justice system.

    Find out more
  • Support for Young Families

    Many of our young clients are parents and have accompanying children. Our specialised staff provide innovative support and a positive approach to parenting.

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  • Support for Young Women

    The Young Women's team offers young women the opportunity to meet with a team of dedicated women’s workers in a safe women’s space.

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  • Couch Surfing

    Support for Young Couch Surfers

    Brisbane Youth Service's Couch Surfing Hotline provides support for young couch surfers, concerned family members and carers, and people providing temporary or 'couch' accommodation to young people.

    Find out more
  • JB

    JB's journey to independent living
    Before BYS I was living on friends’ couches and feeling like a burden on them and their families. I couldn’t return home as my mother was emotionally abusive towards me and I never felt I had a voice or was listened to. I ran out of friends’ couches to sleep on and I decided I needed more help so I searched the internet and found BYS...
    Read More

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