Below is important information about how our services are currently operating:

• BYS appreciates only essential visitors during the MODERATE RISK period that has been declared
• All visitors to any BYS sites, including the 24/7 residentials, Housing & Tenancy team, Young Women and Young Families, and our Valley Hub will have their temperature checked and will be required to wear a face-mask
• All BYS staff will be wearing a face-mask when meeting with young people or visitors
• Any young people not comfortable or able to wear a face-mask will be offered either zoom or outdoor consultations
• BYS is using the COVID-19 screening survey with all young people and visitors to BYS service sites
• BYS has implemented distancing and maximum room capacity requirements in all workspaces, is providing hand sanitizers and has implemented regular cleaning of all touchpoints in offices and vehicles
• Youth work support is available from the BYS Hub, Monday to Friday, 9-4pm for walk-ins or by calling 3620 2400 to book a face-to-face or virtual appointment. If you already have a BYS worker – call them to access and arrange support
• The Medical Clinic remains open for face-to-face appointments, walk-ins and telehealth appointments. The BYS Nurse is available 9 -4pm Monday to Thursday and the GP is available 1-4pm Monday, Tuesday and Thursday
• Support for young women and young families is being provided following COVID-safe work practices including providing telephone support, and face-to-face and home based support as needed
• Support to young tenants is being provided following COVID-safe work practices including providing telephone support, and face-to-face and home based support as needed
• Our 24/7 residential programs are all operational and have implemented COVID-safe work practices at all sites
• Alcohol and drug support is provided following COVID-safe work practices including providing telephone support, and face-to-face and home based support as needed
• The counselling service is offering telephone or video consultations and will be returning to face-to-face appointments in the coming months
• Some group activities are being held face-to-face in outdoor areas. Some groups have been placed on hold for now, until further notice
• Centrelink and LawRight are no longer offering services at the BYS Hub, however, youth workers can assist young people to access these services

We will continue to monitor and respond to the changing support needs of young people as a result of COVID-19.

For the most up to date health information, please access the Queensland Health website or contact the Coronavirus Health Information Line [operating 24 hours a day, 7 days a week] on 1800 020 080.

We hope that you all stay safe and well!

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  Housing

  Brisbane Youth Service is a registered Tier 3 housing provider under the National Regulatory System - Community Housing. We assist homeless young people and young families to find and maintain safe, stable accommodation and to develop the skills needed to maintain their own property.

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  Health services

  The Medical Clinic is situated at the HUB, 42 McLachlan Street, Fortitude Valley. It is a free, confidential service supporting young people with physical and mental health issues.

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  Emergency relief

  Brisbane Youth Service offers emergency relief services to help young people address immediate basic needs in times of crisis. Emergency relief can act as a safety net for young people experiencing homelessness who have limited means or resources at their disposal.

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  Advocacy/Support

  It is sometimes difficult for vulnerable young people to understand and negotiate with government and other institutions. Brisbane Youth Service supports young people in a range of ways by advocating for their needs with landlords, the Department of Housing, the Department of Education, Queensland Health, tertiary institutions, and Centrelink. We also support young people who are experiencing legal issues or involved in the justice system.

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  Support for Young Families

  Many of our young clients are parents and have accompanying children. Our specialised staff provide innovative support and a positive approach to parenting.

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  Support for Young Women

  The Young Women's team offers young women the opportunity to meet with a team of dedicated women’s workers in a safe women’s space.

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  Support for Young Couch Surfers

  Brisbane Youth Service's Couch Surfing Hotline provides support for young couch surfers, concerned family members and carers, and people providing temporary or 'couch' accommodation to young people.

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