BYS is taking COVID-19 very seriously. We are continuing to put a range of strategies in place to ensure our service delivery is COVID-safe.

BYS regularly updates its services to ensure the advice and requirements of the federal and state health authorities are implemented.

Changes to BYS service delivery in line with current Queensland Health South East Queensland lockdown directive:


  • The Valley Hub will be open from 9am-4pm Monday 2 August to Friday 6 August with a small number of staff on site.
  • Please call 3620 2400 before coming to the Valley Hub to get help over the phone or to schedule an appointment.
  • All visitors to BYS Valley Hub will be screened, temperature checked and required to wear masks at all times.
  • The medical clinic will be operating – appointments will be conducted by telehealth where possible.
  • Our 24/7 residential programs are all operational and have implemented lockdown restrictions.
  • All other BYS programs will be delivered remotely so if you already have a BYS worker please call them to access support.
  • We will continue to monitor and respond to health advice and adapt service responses as required.

Up to date information about the lockdown can be found HERE.

Other health information, including where to get tested if you are experiencing symptoms, can be found HERE.

Or you can contact the Coronavirus Health Information Line 24 hours a day, 7 days a week on 1800 020 080.

We hope you all stay safe and well.

Latest publication

"In 2019-20, BYS provided 39,635 occasions of support to young people (aged 12-25) and their children, a 24% increase from the previous year. This is no surprise given the critical lack of safe and affordable housing, unemployment levels and the high number of young people in our community living in poverty."- Annemaree Callander, CEO

Annual Report 2019-2020

The 2019-2020 Annual Report features information about the activities of the past year, the great outcomes young people are achieving, as well as some very inspirational stories. Take a look to learn more about the work BYS is doing with vulnerable young people in Brisbane.

Read More
  • Housing

    Brisbane Youth Service is a registered Tier 3 housing provider under the National Regulatory System - Community Housing. We assist homeless young people and young families to find and maintain safe, stable accommodation and to develop the skills needed to maintain their own property.

    Find out more
  • Health services

    The Medical Clinic is situated at the HUB, 42 McLachlan Street, Fortitude Valley. It is a free, confidential service supporting young people with physical and mental health issues.

    Find out more
  • Emergency relief

    Brisbane Youth Service offers emergency relief services to help young people address immediate basic needs in times of crisis. Emergency relief can act as a safety net for young people experiencing homelessness who have limited means or resources at their disposal.

    Find out more
  • Advocacy/Support

    It is sometimes difficult for vulnerable young people to understand and negotiate with government and other institutions. Brisbane Youth Service supports young people in a range of ways by advocating for their needs with landlords, the Department of Housing, the Department of Education, Queensland Health, tertiary institutions, and Centrelink. We also support young people who are experiencing legal issues or involved in the justice system.

    Find out more
  • Support for Young Families

    Many of our young clients are parents and have accompanying children. Our specialised staff provide innovative support and a positive approach to parenting.

    Find out more
  • Support for Young Women

    The Young Women's team offers young women the opportunity to meet with a team of dedicated women’s workers in a safe women’s space.

    Find out more
  • Couch Surfing

    Support for Young Couch Surfers

    Brisbane Youth Service's Couch Surfing Hotline provides support for young couch surfers, concerned family members and carers, and people providing temporary or 'couch' accommodation to young people.

    Find out more
  • JB

    JB's journey to independent living
    Before BYS I was living on friends’ couches and feeling like a burden on them and their families. I couldn’t return home as my mother was emotionally abusive towards me and I never felt I had a voice or was listened to. I ran out of friends’ couches to sleep on and I decided I needed more help so I searched the internet and found BYS...
    Read More

Latest news

See all news