June 2025 Service Update >

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JB

Do you need help?

Before BYS I was living on friends couches and feeling like a burden on them and their families. I couldn’t return home as my mother was emotionally abusive towards me.

I never felt I had a voice or was listened to. I ran out of friends’ couches to sleep on and I decided I needed more help so I searched the internet and found BYS.

I attended BYS scared, down and pretty depressed. The staff were great. They spoke to me with respect and understood me. I felt like I had a voice for the first time and I was being heard. I felt respected and in a short time they were able to house me at PIF house. This is a transitional independent house which I share with two other young people.

I had very few independent living skills but my housing support worker at BYS was so helpful. I remember calling him every day at the beginning of my tenancy and he always listened and helped me when I needed it the most.

BYS advocated for me, taught me how to research and find my own resources, and even communicated with my house mates when we disagreed with each other. The support BYS provided me to talk with my family again was really useful. I had felt I was not going to be able to see my family again but always felt a big piece of me was missing because of this separation.

I have now completed the original goals I set with my BYS worker and I feel so empowered and accomplished as now I am independent, my life has stability and my mental health is consistent. It’s amazing how powerful my voice is now as I can ask questions and go anywhere, and feel recognised when I visit my family home.

I am now looking into studying real estate as I have been working part time as a receptionist at a real- estate firm. I have support from my family now and my partner’s family. This has been such a journey and I feel a sense of accomplishment.

“It’s amazing how powerful my voice is now as I can ask questions and go anywhere, and feel recognised when I visit my family home.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.