Does it cost any money?
No, it doesn’t. All our services are provided free of charge to young people in need. The health clinic is bulk-billed, so bring your Medicare card if you have one.
What age do I have to be to get help?
BYS helps young people aged 12-25 and their children.
Do I need to make an appointment?
We recommend contacting us to book an appointment on 3620 2400 (9 am-5 pm weekdays). Many young people need support, and an appointment helps us find the right time for you. However, we understand that this isn’t always possible.
You can also come during our walk-in hours without an appointment. We try our best to see everyone. However, since many people need help, you may have to wait or return later if it’s busy.
When you first meet a youth worker, you’ll have a private, comfortable space to talk. They will listen and get to know what’s going on for you. Together, you’ll make a plan based on your needs and goals. It’s okay if you don’t want to share everything right away. We want you to feel comfortable. We know it can be tough to talk about everything when you first meet someone, so we’ll go at a pace that works for you.
Do I have to come to the Youth Support Centre to see you?
No, you don’t always need to come to the Youth Support Centre. We may be able to help over the phone or organise to come and see you. Please call 3620 2400 to talk about what might work best.
What happens if I call BYS and ask for help?
We receive many calls daily, and our team works hard to respond as soon as possible. When you call, we’ll find the best way to help you. This could mean talking with a trained youth worker or scheduling an in-person appointment.
Due to high demand, we may not be able to answer right away. If you leave a message, please include your name, number, and a brief reason for your call. This helps us provide the right support.
Who will I see if I come to BYS for help?
You’ll meet one of our youth workers when you come to BYS. If you’d like to get a feel for what it’s like here, follow us on Instagram. We regularly share updates about our team and how we support young people.
Can I bring a friend with me?
You are welcome to bring someone to support or accompany you.
Can you help me find accommodation?
There is currently a very high demand for emergency accommodation. Arriving at our service does not guarantee a place to stay. We understand that this is frustrating, and we will do our best to help you. We’ll discuss your options, including housing if available. Our support may include essential supplies like food and transport, referrals, and crisis assistance based on your needs.
We’re working with other organisations to better coordinate support in Brisbane and South-East Queensland. Adding your name to the Brisbane Zero By-Name List helps make your situation visible and keeps you a priority for housing. A youth worker can help you do this when you visit.
Do you provide any women only services?
BYS offers young women the opportunity to meet with a team of dedicated women’s workers and we operate a safe women’s space.
I have young children - what support is available to me?
If you are 25 years or younger and a parent, our Young Women & Young Families team may be able to help.
They may offer housing assistance and support to maintain your tenancy. BYS also offers programs for your child’s development. These programs help you bond with your child through play. They improve communication, teach daily living skills, boost family wellbeing, and reduce social isolation.
Can I come to BYS and have a meal?
We don’t provide a meal service at BYS but understand that sometimes you might need emergency relief for food and other essentials. If you need this kind of assistance, please speak with one of our youth workers as we may have some pantry supplies that you can take away with you or food vouchers.
Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby, including food. If you’re on the Telstra or Vodafone mobile networks, you can access AskIzzy on your phone even if you don’t have credit or access to WiFi.
Can you help me return to school or access training?
Starting or continuing your education can be difficult when you are experiencing homelessness or in crisis. Our experienced youth workers understand this and may be able to help you access training or discuss options with your school or college to make this happen.
Can you help me find a job?
As part of a support plan, we may be able to assist you in gaining the skills or overcoming barriers to help you find and keep a job.
I have legal issues. Is this something you can help me with?
Sorting out legal stuff can be stressful and confusing. Volunteer lawyers from LawRight regularly visit the Youth Support Centre for free appointments with young people. They may do a legal health check with you and help you sort out legal issues such as overdue bills and fines, and help you understand your legal obligations in contracts you have signed.
The lawyers may provide ongoing legal casework and offer practical help, working with you on your legal issues until they are resolved.
BYS may also support you if you need to go to court.
I don't feel safe at home, can you help me?
If a BYS worker thinks you or others are in an unsafe situation, they will discuss ways to keep you safe. This could include calling the police or removing yourself from any danger. BYS workers may help you with strategies to manage your relationships, as well as help you find a safe place to live.
Can BYS help me pay my rent?
Our goal is to help you maintain your tenancy. In certain situations, we may be able to organise emergency rental assistance or help you negotiate an extension for payment.
How can I access a doctor?
BYS offers a free, confidential medical clinic that provides physical and mental health support for young people engaged with our Service.
How long will you help me?
We’re here to provide you with support for as long as necessary so you can address your needs. Once you turn 26, you will no longer be eligible for BYS support. If necessary, we will link you to another service and keep in touch for a few months to make sure that you are doing OK.
Does BYS have somewhere I can store my belongings if I don't have a home?
Yes, lockers are available at the Youth Support Centre for young people experiencing homelessness.
What happens with the information that BYS has about me?
BYS services are confidential. Your information is kept on file to ensure we provide the best support and treatment. We will only share your information when we have your consent, if legally required, or if sharing information about a person under 18 will help ensure their safety and wellbeing.
Will you tell anyone that I am working with you?
We will only disclose information about you with your consent or if we are legally obliged to do so. In some situations, we may need to share information if we are concerned about your safety and wellbeing, or that of others.
How do I give feedback, post a review, or make a complaint about the service I am receiving from BYS?
BYS is committed to improving our services and programs. One way we achieve this is by responding to concerns raised by young people and our community. We aim to respond promptly to complaints and provide a user-friendly process that protects your rights. Your complaint will be handled confidentially, and you will receive feedback on the actions we have taken to address your concern.
If you are unhappy with any part of our service, we encourage you to speak with a worker to see if we can help resolve the issue. If you are not satisfied with the response you received, or if you feel you cannot approach a worker about it, please let us know at Feedback and Complaints.