June 2025 Service Update >

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Yazmine

Do you need help?

Things are looking up for Yazmine, living in a new apartment with her beloved little dog, she is confident about her independence for the first time.

‘BYS supports young women … who have disability [or not], or have mental health problems or are struggling to start a life for themselves. BYS was the first service I ever asked for assistance.

I needed help. I needed for my voice to be heard. I went to BYS and they listened to me and gave me that help that I needed.

The first person I met was this lady called Sonya. She put me with Dee. I was really nervous, extremely nervous although they were really friendly, very welcoming.

They started to help me to move out … the best way I can describe it is they helped me reach my dream goals. They support me and believe in me. When … there’s someone else who believes that you can actually do it … and when they help you to believe you can do it … they help you reach that goal. Moving out independently … I didn’t think I would ever make it … once I finally did move out, it was surreal.

Living independently means surviving on your own, doing things on your own, not letting other people do it for you … your grocery shopping; you take transport by yourself; you do a lot of things, pay your rent.

[I see my worker] every week … she comes in to my accommodation, to see how I’m going, if I need assistance …

I actually believe in myself and I know I can do it … my aim is to have a part-time job. There’s more to life than just doing a job … being happy, being at peace, doing the things that you love to do.

If I went back in time and saw myself I’d say, ‘go for it, do what you think is right, reach for your dream goals. Just fuckin’ do it!’.’

“I needed help. I needed for my voice to be heard. I went to BYS and they listened to me and gave me that help that I needed.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

View our Reconciliation Action Plan
© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
    • Student Placements
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
    • Appeal | Essie’s Story
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
📢 June 2025 service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️June walk-in hours

📅 Monday, Tuesday, Thursday, Friday
⏰ 1 – 4 pm

Appointments only during other opening hours

Unfortunately, arriving at our service does not mean a guaranteed place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.