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Jessy*

Do you need help?

My mum was around sometimes, but she looked at me like I was a failure. She didn’t think I was going to get anywhere.

My dad and I don’t really talk, so it felt like I didn’t have anyone in my corner. By the time I was a teenager, I was back and forth from my nan’s house and got caught up with the wrong crowd. We were stealing, running around the city and sleeping anywhere. I wasn’t mature, I didn’t know what I was doing.

When I turned 18, I had my first baby. I was living with my partner and his family, but he didn’t have his head straight. Having babies so young forced me to grow up, but I still didn’t really have things together. Eventually, I stayed at my best friend’s place. I wasn’t doing anything, wasn’t going anywhere. But she really inspired me. Seeing her doing her own thing, being her own boss, having her house. She was getting support from Brisbane Youth Service (BYS), and I could see the difference it made – housing, guidance, everything. That’s when I realised I needed backup too. I couldn’t keep staying at her house. She had her baby and needed her space. So I thought, “Nah, I really need to pull my game together. I’m a grown woman. I’m a mum. I’ve got to learn to do this. I’ve got to have my babies back. I’ll be alright.” From then on, I was focused.

As soon as I connected with BYS, everything started changing. I began working with my BYS worker, and we clicked straight away. She gives me those big, real talks about not mixing with the wrong crowd, blocking out negativity, and focusing on my own life. Ever since I started listening, I’ve matured a lot. I didn’t think I could stay on track every day, but I was grateful BYS had my back. BYS supported me in ways no other service has. They helped me get housing. They even wrote my support letter. When I went to meet a lady at the Department of Housing, we had a good yarn. She really saw where I was coming from, and my worker was yarning with her too.

Growing up, I never really had much support. A couple of days later, I got the call. When I first walked into my own apartment, I fell in love straight away. It’s perfect for me and my boys. I love that I can do whatever I want there. I can be myself. I don’t feel like I’m walking on eggshells. I also connected with the BYS Positive Transitions Program. Yarning with them about work and training made me realise I was actually ready. Compared to a year ago, I’ve completely turned my life around. I’m not sitting in a dark room on my phone, doing nothing. I’m in my own place, motivated, doing my own thing. This year, I had three main goals: to get a house for me and my boys, to get a car, and to find a job. And I’ve done all three. I’ve started working at a restaurant, I’ve got my own car, and I love knowing I don’t have to depend on anyone else anymore. And recently, my boys came back to me. They saw my apartment for the first time, and it was such a special moment.

Now, I’ve got a small, solid support circle around me. I’ve gone from being that little young girl roaming around the city, to someone independent, working, and building a future. Without BYS, I wouldn’t be where I am today. Honestly, hats off to them.

*Name and image has been changed to protect the young person’s identity

“If I could say anything to other young people going through it, I’d say: Just keep your head up and keep going. At the end of the day, no one else is in your shoes but you. Keep getting support, keep moving forward, because you’re not doing it for anybody else but yourself.”
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Brisbane Youth Service respectfully acknowledges the Turrbal and Jagera people as the Traditional Custodians of the lands where BYS operates.

We pay respect to their Elders past and present, lores, customs and creation spirits. BYS acknowledges and celebrates the important role Aboriginal and Torres Strait Islander people play within BYS and the community.

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© 2025 Brisbane Youth Service Privacy
  • About Us
    • Our People
    • Quality, Research & Innovation
    • Youth Engagement
  • How We Help
    • Crisis & Immediate Support
    • Housing
    • Health
    • Young Women
    • Family Support
    • Other Support
    • Young Peoples Stories
    • Our Impact
  • Work With Us
    • Employee Value Proposition
    • Employment Opportunties
    • Board Opportunities
    • Volunteering
  • Support Us
    • Donate
    • Partner with Us
    • Fundraise
    • Leave a Gift in Your Will
    • Youth Homelessness Matters Day
    • Daggy Jumper Day
  • News
    • All news
    • Publications
    • Homelessness & Young People – The Facts
    • Resources
  • Contact
    • Contact BYS
    • Need Help?
    • FAQ
    • Feedback and Complaints
  • Donate
  • Call Us
Incorrect

We’re nearly 50!

Since 1977, Brisbane Youth Service has walked alongside young people facing disadvantage and homelessness. Almost five decades on, our mission remains: helping Brisbane’s young people shape new futures. As we approach our golden jubilee in 2027, we invite you to join us in celebrating the achievements and resilience of young people, listening to their voices, and driving lasting change, together.

Youth workers campaigning for safe housing in the Valley in the early days of BYS

Correct!

We’re nearly 50!

Since 1977, Brisbane Youth Service has walked alongside young people facing disadvantage and homelessness. Almost five decades on, our mission remains: helping Brisbane’s young people shape new futures. As we approach our golden jubilee in 2027, we invite you to join us in celebrating the achievements and resilience of young people, listening to their voices, and driving lasting change, together.

Youth workers campaigning for safe housing in the Valley in the early days of BYS

📢 Service update

There remains a very high demand for emergency accommodation for young people and young families in Brisbane. We are working hard to create more options, but many nights, all beds are at capacity.

Your phone call might not get answered straight away, however, if you leave a message, we will get back to you as soon as possible.

If you need support, we offer a walk-in service in the afternoons.

🚶‍➡️Current walk-in hours

📅 Monday – Friday
⏰ 1 – 4 pm

Unfortunately,  presenting to our service does not guarantee a place to stay. We understand this is frustrating, and we will do our best to support you. When you arrive, we’ll discuss your options, which may include housing if available. We may also provide food, transport, crisis support, referrals, and other help that fits your needs.